A siemens field service engineer went on site and performed a full inspection of the instrument.A review of the instrument error logs indicate no problems or errors which could impact assay testing.Check of probe calibrations, aspiration wash station and reagent dispense confirm the instrument is performing properly.All other tests performed that day were repeated with no discrepancies.The cause of the discordant results is unknown.Quality control results are within acceptable ranges.To troubleshoot the issue, the customer performed a 1:200 on-board dilution of a sample and compared it to a manual 1:200 dilution of the sample.The results were 37443 miu/ml and 34260 miu/ml respectively indicating that the system is performing within specification.No further investigation is required.The limitations section of the instructions for use states: "test results alone are not diagnoses of medical conditions.For example, low titer elevations of hcg can occur in normal non-pregnant subjects.A physician's diagnosis involves evaluation of the test result in conjunction with, and in the context of, the patient's medical history, physical examination, and other test results-sometimes in consultation with other medical experts.".
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