One non-sterile enterprise vrd and delivery was received coiled inside its pouch/coil dispenser.The product was inspected and the pouch was found wrinkled and the coil dispenser seemed to be melted.Apparently at some point this product was exposed to heat.The melted hoop had to be cut in order to take out enterprise.Pieces were inspected and no anomalies were found.The coil tip and stent were observed under microscope magnification and no damages/anomalies were found.Functional testing could not be performed since the enterprise had to be cut in order to take it out from melted coil dispenser.Lake region medical reviewed the device history records relative to the manufacturing, inspecting and packaging of lot 10152239.The device history record review also included a review of the certificate of conformance received from specialty coatings systems and nitinol devices and components, along with lake region medical¿s internal receiving inspection records for the stents issued to the complaint lot.This packaging lot contained 100 units.The history records indicate this product was final inspection tested at lake region medical and was determined to be acceptable.The reported friction could not be evaluated due the condition of received enterprise product (melted coil dispenser) and no return of the involved prowler select plus microcatheter.The enterprise had to be cut in order to analyze it.The enterprise instructions for use (ifu) cautions ¿for single use only.Do not resterilize or reuse.¿ the cause of the event experienced by the customer could not be conclusively determined, however analysis and dhr review indicates that the device did not present any obvious indication of manufacturing defect or anomaly that could contribute to the event as reported.It is possible that procedural factors or handling may have contributed with the reported condition since the records indicated that the product met specification prior shipment.No corrective actions will be taken at this time.
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