The customer reported that the reserve air tank of the css console had a slow air leak and appeared to lose pressure overnight.As a result, he had to exchange air tanks every few days.The customer also reported there was no patient impact and the patient was still being supported by this css console.The patient was subsequently switched to a back driver without adverse impact.The css console was evaluated on site by a syncardia clinical support specialist, who determined that the air leak was the result of a loose fitting on the air line near the reserve tank regulator.The fitting was tightened, and the air leak was resolved.The following day, customer confirmed that the css console performed as intended and there was no evidence of an air leak.
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This failure mode poses a low risk to a patients, because it would not prevent the css console from performing its life-sustaining functions, since the on-board primary air supply system was not affected the css console has also had a redundant means of supplying air by connecting to hospital wall air.This issue will continue to be monitored and trended as part of the customer experience process.Syncardia has completed its evaluation of this complaint and is closing this file.
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