Due to no product (or photo) returned for evaluation, the complaint of damaged pouch could not be confirmed.However, a capa was initiated by edwards to address a packaging issue that resulted in potential damage to the pouch.Although this particular complaint could not be confirmed, it can be speculated that this complaint is related to the same issue.In 2013, during routine inspection of product in our manufacturing process, edwards learned that damage to the crimper¿s sterile barrier pouch can occur if the crimper, while still inside the pouch, comes in contact with hard surfaces.Edwards lifesciences initiated a class ii product notification in the united states via customer letters sent on march 26, 2013.The notification instructed customers to (1) maintain the crimper device in its unit shelf box until ready for use, and (2) to inspect the pouch for holes and damage prior to use, as instructed in the product instructions for use (ifu) and labeling.The customer was also advised that edwards is developing and qualifying a more robust package that will be less susceptible to handling damage, and this improvement will be implemented within the next few months.Through the capa investigation, the crimper pouch holes could be recreated through contact between the crimper base and other hard surfaces including other crimpers, racks, work tables, and the pass-through window.It was discovered that this crimper models base, by design,was more prone to puncture the pouch than other crimper models.Short term corrective actions were implemented in the manufacturing process: minimize handling of the device once in the pouch prior to placement of the crimper into the shelf box.Elimination of hard surfaces and sharp edges that the pouched crimper may contact prior to placement of the crimper into the shelf box.3) implement a final quality inspection of the pouch just prior to placement of the crimper into the shelf box.Since this time, corrective actions in the form of addition of a foam wrap around the crimper base was implemented to prevent reoccurrence of this failure mode.It should be noted that this crimper was manufactured prior to the initiation of corrective actions.The ifu and training manuals have been reviewed and no inadequacies have been identified with regards to warnings, contraindications, and the directions/conditions for the successful use of the device.
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