On (b)(6) 2014, synergeyes received a customer complaint form stating that the patient suffered a corneal abrasion.The patient notified the doctor that the synergeyes contact lens had a chip on the edge.After noticing the chip, the patient removed the lens, replacing the lens with a previously worn contact lens.This action led to the subsequent abrasion/corneal ulcer on the patient's os.On (b)(6) 2014 synergeyes contacted family eye clinic to obtain additional information and was informed that the chip on the synergeyes lens did not cause the abrasion/corneal ulcer.Customer stated that the abrasion/corneal ulcer was a result of the patient inserting the previously worn lens.The patient was treated with zymaxid and oxyfloaacin on (b)(6) 2014.On (b)(6) 2014 the patient returned to family eye clinic.The physician stated that the patient showed signs of improvement with the condition resolving with treatment.The synergeyes lens was replaced with a new lens and is wearing the lens with no further issues.
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