Evaluation summary: additional information and product sample have been requested for this case.No updates have been received despite attempts made to obtain information.There was no 0.9 m 45k tapered phaco tip was returned for causing a posterior capsular tear.There was no lot number was identified with this complain; therefore, a lot history review could not be conducted.Because a sample was not returned and no lot information was provided for a lot record review, the root cause for customer complaint issue cannot be determined.(b)(4).
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