The complaint was reported as: the customer alleges that during the installation oft he nebulizer, the child wanted to take off the device from her face with her right hand.During the removal, by the child, her right index finger was cut by the metal clip.The finger was disinfected and covered with a bandage.The patient condition is reported as fine.
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Lot number: the lot number for the actual device involved in the incident is unknown, however, the user facility reports that the last lot numbers delivered to their facility are: 02f1301446, 02e1300345, and 02d1300730.A visual, dimensional and functional inspection of the product involved in the complaint could not be conducted since the product involved in the complaint could not be conducted since the product was not returned.The dhr (device history record) of batch number 02f1201446, 02e1300345, and 02d1300730 of material 41894 have been reviewed and no non conformance reports were originated for the lots in question that can be associated to the complaint reported.A corrective action cannot be applied since it is not possible to identify the defect reported and to investigate its root cause, in order to perform a proper investigation it is necessary to evaluated the sample involved on the incident.The customer complaint cannot be confirmed based only on the information provided, in order to perform a proper investigation it is necessary to evaluate the sample involved on the incident.If the defective sample becomes available, this investigation will be updated with the evaluation results.
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