A replacement power adapter was sent to the customer and requested the defective power cord as the technician was unable to be returned for eval.The defective power cord was received at medela on 12/31/2013.A product eval was unable to confirm nor refute the customer reported problem as the technician was unable to perform the voltage across the dc plug test due to prongs being out of position.The product eval also revealed the transformer housing was cracked open, exposing inner electrical circuitry which is a safety risk.The issue with a breached transformer housing for the pump in style device is currently being addressed under investigation (b)(4).Evaluation summary: a visual examination of the power supply revealed the transformer housing was cracked open, exposing inner electrical circuitry.A visual examination of the cord revealed nothing unusual.The technician was unable to perform voltage across the dc plug test due to prongs being out of position.Resistance across the dc plug was measured open, which indicates that there is not a short in the dc cord.The resistance across the ac blades measured as 21.60 ohms, which is normal and indicated that the thermal fuse did not blow.
|