On (b)(6) 2013, abbott point of care (apoc) distributor repair center was contacted by a customer who reported that analyzer sn (b)(4) would not activate.The analyzer was returned for repair and during failure analysis a burnt capacitor (c26) was discovered.Apoc has determined that the component failure identified within the analyzer circuitry may lead to the batteries becoming uncomfortably hot to touch in the area of the battery compartment when using a green dot non-fused battery carrier.Per product action (b)(4) , a red dot fused-battery carrier was released to mitigate the issue and was shipped to the customer.Analyzer sn (b)(4) was shipped on or about (b)(4) 2005 and has never been returned to apoc.Apoc has not been able to contact the customer for information on which battery carrier configuration was in use with analyzer sn (b)(4) at the time of this event.Based on the information available there were no patient or user related injuries associated with this complaint.
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