The unit has been evaluated ty a leica application specialist.The investigation revealed the following" the root cause is determined to be user error related.The customer had interchanged the reagents, because this event was a sudden deterioration and not a gradual process.According the customer the last time of changing the reagents was the day before the event occurred.After the event the reagents were changed and the customer conducted a new processing run which confirmed the proper functioning of the unit.A customer facing letter will be sent to the customer with the reference in future to follow the recommendation in the customer letter regarding the reagent handling.
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