This css console was not supporting a patient.The customer reported that the css console was trans-shipped from another implant site without a shipping crate.The customer also reported that when the css console arrived, one of the caster wheels did not move, the vacuum led was missing a segment and the monitoring laptop computer needed to be rebooted several times before it would power on.These alleged failure modes pose a low risk to a patient because they were observed when the css console was not supporting a patient.In addition, these alleged failure modes would not prevent the css console from performing its life-sustaining functions.The css console will be returned to syncardia for evaluation and repairs.The results of the investigation will be provided in a supplemental mdr.
|