This complaint has not been confirmed.Device not returned to mfr, and no lot number info was given so an eval cannot be performed as to the root cause.However, it does not appear that the consumer purposely cut the device in the area of the frenulum labii superioris in order to get it to fit her mouth.This device is not designed or intended to be modified by the consumer.No injury was reported, no medical attention was reported to have been sought.This is being reported as a device lamination is a reportable malfunction; choking is possible as a result of the delamination.
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