Technical support advised the biomed to use lubricant on the units.The saw cables are being returned to the mfr for preventative maintenance (pm).Lubricant can not be shipped at this time.The unit was tested and issue confirmed when received at the mfr.The service repair technician (srt) observed erratic cable operation during a functional test.Per the instructions for use (ifu), the saw cabling must have a pm every six months for optimum operation.The saw cable inner core was cleaned and lubricated with full pm as well.The product will be sent to service to br brought to the mfrs specifications before being returned to the customer.If additional info becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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