The complaint was not confirmed.An evaluation of the pump was conducted on 13 march 2014, no anomalies or problems were noted, the pump passed all functional tests and found working within specifications.Since negative pressure wound therapy involves various elements, it is difficult to determine and assign an exact root cause for the issue reported, thus root cause for the reported issue is deemed undetermined.Historical review of complaints for lot # kguj120119 showed no prior issue.Loss of dressing adhesion could be attributed to a combination of factors such as wound location, patient mobility, constant friction, pressure directly applied to wound site, accumulation of moisture underneath the dressing, and proper preparation of the periwound skin as per clinical guidelines.In regards to a pump not triggering a leak alarm, a partial blockage may have led to the observed issue.It is very likely the pump did not alarm because the system was still reaching vacuum in presence of partial blockage (potentially caused by clotting at the head of the soft port or gradual buildup of blood clots/exudate inside the soft port pathway) and/or a leak not significant enough to trigger an alarm.The system is designed to assert a leak alarm when the fluid has cleared the tubing set and air has been freely flowing through the tubing in a rate greater than 3.5l/min for more 1 (one) minute.This is supported by the comments provided stating the alarm did not go off on removal of dressing, however, leak alarm triggered after canister was disconnected from port.
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