This complaint was confirmed by the service repair technician (srt).The srt performed a functional test and observed poor saw operation.Internal inspection revealed the gear assembly to have faulty bearings and signs of corrosion.The srt replaced cam gear assembly, the bearing, along with the o-ring and the rod seal as part of a full preventative maintenance (pm).The unit operated to manufacturer specifications and was returned to clinical use.Per the instructions for use (ifu), the saw hand piece must have a pm every six months for optimum operation.The last pm performed on the sternal saw was in 2010.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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