Catalog Number 24-5431 |
Device Problem
Appropriate Term/Code Not Available (3191)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 05/19/2014 |
Event Type
Injury
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Event Description
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The customer stated: one pack of the 1/4" neuro sponges only contained 9 sponges instead of 10.Customer stated sample is pending.Will forward upon receipt.
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Manufacturer Narrative
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Upon completion of investigation, a follow up report will be filed.
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Manufacturer Narrative
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A kaizen project has been kicked off to analyze our current process and to eliminate the opportunity of miscounting product.This project will evaluate the risk of creating a miscounts and improve the process by implementing solutions that will reduce our complaints.It was determined that the operator must have miscounted the strips and due to the weight variation of a missing strip being so small the count scale must have accidentally counted the appropriate amount.A retraining was done with the operators that worked on this lot of material (tcr #(b)(4)) to bring operator awareness to the issue.Root cause is likely due to operator error.Per the requirements of the specification the operator is required to count the amount of surgical strips and weigh the package with the strips to verify the count prior to sealing them in the package.A retraining was done with the operators that worked on this lot of material (tcr #(b)(4)) to bring operator awareness to the issue.Trends will be monitored for this and similar complaints.At the present time this complaint is considered closed.Complaint sample not returned.
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Search Alerts/Recalls
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