A hill-rom representative called the account and spoke with the risk manager at the facility.The risk manager reported the patient was taken to surgery for the broken hip to be repaired and had a reduction of the fraction of the wrist.The patient had pre-existing conditions of a urinary track infection, compression fracture of the thoracic vertebrae, copd, hypertension, emphysema, nicotine addiction and anxiety.The patient's hospital stay was prolonged due to the injuries from the fall but she was unsure how much longer the patient was hospitalized.The reported injury is serious in nature per fda definition.There was no evidence of a malfunction and the device performed as intended.Based on this information, no further action is required.The technician performed the investigation and per the account, the patient exited the bed to go to the bathroom.The bed exit did not alarm at the bed or at the nurses' station.The patient fell down in the bathroom and sustained an injury.The nurse stated that she believes the bed exit was enabled.The technician inspected the bed and upon investigation, found that all bed functions and features function as designed.The accounts maintenance stated that all bed functions were operational at the time of the occurrence.Maintenance reported that they received three calls prior to occurrence stating the staff could not set the bed exit due to the fact that the staff was trying to set the bed exit with a patient not in the bed or the scale had been zeroed with a patient in the bed.The technician reports that all functions are operational and the scale system was within 1% tolerance, no repair was needed.
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