(b)(6).(b)(4): evaluation codes: method - (other): work order search results - (other): a lens work order search was performed and no similar complaints were found within the work order.Visual inspection of the returned product found one footplate/haptic bent.The lens was returned dry.Conclusions - (no conclusion can be drawn): based on the complaint history, work order search and the evaluation of the returned product, a specific root cause of the event could not be determined.(b)(4).
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Evaluation: method - device history record review.Results - the lens was re-hydrated and cosmetic inspection did not detect any cosmetic defect on the lens.A review of the device history record was performed and nothing was found in the manufacturing, sterilization and packaging processes of this lens that was the root cause of the complaint.The most likely root cause is that the lens was stuck on the upper side of the vial and the haptic was not in the liquid for a certain time.During this time the haptic could have been dried and the haptic folded up.Conclusions - based on the complaint history, work order search, device history record review and the evaluation of the returned product, the most likely root cause of the event is that the lens was stuck on the upper side of the vial and the haptic was not in the liquid for a certain time.During this time the haptic could have been dried and the haptic folded up.(b)(4).
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