"caller alleged discrepant results compared with the lab.Results as follows:" date: (b)(6) 2014, inratio: 1.6, lab: 3.4.Tests conducted within an hour of each other.Therapeutic range: 2.0-3.0.The strips that were used are past their expiration date.Meter was not in correct mode when fingerstick was performed; pt self tester was milking finger after fingerstick.
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The customer reported a discrepant low inratio inr result during testing.It is indicated that product is not returning for evaluation.Therefore, investigation of the complaint to determine root cause cannot be completed.Since the product associated with the complaint was not returned, a review of in-house retain testing ws performed.Retain strip testing results met both accuracy and repeatability criteria.The products performed as expected and no product deficiencies were observed.The customer utilized expired inratio strips during testing.The use of expired products may have contributed to the unexpected inratio inr result.Additionally, improper use of the meter and improper techniques were identified in the complaint.This cannot be ruled out as a possible root cause for the unexpected results.The manufacturing records for the lot were reviewed.The lot met specifications an non-conformances were documented.Further investigation will not be pursued at this time.Based on the info available, there is no indication of a product deficiency.No corrective action is required at this time.
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