Customer's observation was not replicated in-house with retention devices.Retention devices were tested with hcg cutoff urine control and hcg high level urine control; all results were positive at read time.No false negatives were obtained.Manufacturing batch record review did not uncover any abnormalities.Root cause could not be determined without patient specimen in-house analysis.Based on the info available, there is no indication of a product deficiency.No corrective action is required at this time.This issue will be subjected to tracking and trending.
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