Based on the available information, this event is deemed to be a serious injury since the patient did seek medical treatment and received a prescription.It is reported that end-user cleanses skin with allkare adhesive remover wipes then washes with dial soap and water then dries.In addition, end-user applies allkare protective barrier wipes and allows to dry.Lastly, it is reported that end-user occasionally uses adept powder.Please not: this case is related to patient identifier#: (b)(6), reported under manufacturer's report#: 1049092-2014-00148.No additional patient/even details have been provided to date.Should additional information become available, a follow-up report will be submitted.Reported to the fda on (b)(4) 2014.Convatec will continue to track and monitor such complaints according to convatec inc's complaint handling and capa procedures.
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The product associated with batch 2l01956 was made according to specification.After detailed batch review, no discrepancies (includes non-conformances/deviations) were found.This complaint is not associated with a product malfunction.The complaint/incidence data-post market data analysis (trend analysis), clinical review, root cause analysis and risk assessment indicate a consistent rate of complaints as a result of skin complications which are caused by a variety of external factors not related to the design, materials, and/or processes of the product.No further actions are required, and this complaint will be closed.Product monitoring reviews will monitor for product trends if this issue were to reoccur.No additional patient/event details have been provided to date.Should additional information become available a follow-up report will be submitted.(b)(4).
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