It is reported that end-user has developed re, blotchy areas located under the tape border for one (1) month resulting in frequent (every 2 days) pouch changes.It is further reported that there is stool leakage under the tape border located at the 9 o'clock position which causes skin irritation.Lastly, it is reported that treatment for this issue has been administered with desitin and prescription triamcinolone cream.
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Based on the available info, this event is deemed to be a serious injury.It is reported that the product was in use for two (2) to three (3) days before issue occurred.Further skin care routine is as follows: uses dial soap; sensicare wipes; airs out skin and applies desitin daily and also tried triamcinolone cream.End-user was provided instructions in crusting techniques with stomahesive powder and allkare wipes, to stop using desitin for now and try belt, and to fill crease with eakin cohesive seals.Lastly, end-user was advised to notify convatec with any questions, concerns and if condition persists.No add'l pt/event details have been provided to date.A return sample for eval is not expected.Should add'l info become available, a follow up report will be submitted.(b)(4).Convatec will continue to track and monitor such complaints according to convatec inc's complaint handling and capa procedures.
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