The monitor down-tube was not returned.Photographic evidence was given showing the connection points.Also, a midmark rep reviewed the site and confirmed that the installation was not originally completed and subsequently had been corrected.The results show that the installation instructions were not followed.There are redundancies built into maintaining the monitor overhead.One that it is threaded into a trolley.In the trolley there are two set screws that are secured into positions to hold the monitor in place.The monitor down tube was not threaded into the trolley.The user manual states that the down tube must be threaded in for proper installation.The set screws were the only thing holding the device up.This was evident by the deformation they caused in the correct location on the device.
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