Device sample not received by mfg.Per dhr the product taut cholang cath10/bx 4.5 fr tip x 30, lot # 01a1400037 was manufactured on 01/08/2014 a total of (b)(4) pieces.Lot was released on 01/09/2014.Corrective actions: personnel was notified of the missing support tube; the device documentation was revised to establish the necessary controls to prevent re-occurrence of this issue.Dhr review confirmed defect reported by customer "wring size product in package".The operator confused the 18400 operation, that requires crimping, with the 18305, that does not require this operation.This is why the customer reported the 18305's inside of the packaging.Personnel were made aware of the missing support tube and controls were established to prevent re-occurrence.It is noted that this defect is isolated only to lot 01a1400037 and that no other lots were affected, however, we will continue to monitor and trend related complaints.
|