Based on the available information, this event is deemed a reportable malfunction.There were no reports of the patient being harmed as a result of this malfunction.An investigation was conducted on (b)(4) 2011 based on the information provided by the customer and sample(s) received.The sample provided was tested and did not perform to our requirements.An analysis to determine the potential root cause indicates that the mistake was caused by operator inattention.It is concluded that the operators did not check the item number of packed products.Note: this mdr is being reported as a result of a retrospective review of complaint records conducted by convatec for complaints received from may 01, 2011 - september 30, 2013.Reported to the fda on (b)(4) 2014.Note: the actual date of event (b3) is unknown, so the date used was the date convatec became aware.Convatec will continue to track and monitor such complaints according to convatec inc's complaint handling and capa procedures.
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