Based on the available information, this event is deemed a reportable malfunction.There were no reports of the patient being harmed as a result of this malfunction.Final quality evaluation was conducted on (b)(4) 2011 based on the information provided by the customer.No sample was available for evaluation; however, our internal investigation shows that on rare occasions different kind of product is packed into the boxes.The mistake was caused by operators inattention, they did not check the item number of packed products.In conclusion, the investigation of this matter has been done previously and the results are available in a documented corrective action preventive action (capa) event.This mdr is being reported as a result of a retrospective review of complaint records conducted by convatec for complaints received from (b)(4) 2011 - september 30, 2013.Reported to the fda on 05/29/2014.Note: the actual date of event is unknown, so the date used was the date convatec became aware.Convatec will continue to track and monitor such complaints according to convatec inc's complaint handling and capa procedures.
|