It was initially reported that the autopulse platform had a broken head restraint holder and that the other side is frayed.No patient involvement was reported.The autopulse platform was subsequently returned to zoll for investigation.During investigation, the autopulse platform displayed a user advisory (ua) 27 (encoder fault (>3000 rpm)) message.Although the customer did not report this, ua 27 is considered a reportable malfunction.
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The autopulse platform in complaint was returned to zoll on (b)(4) 2014 for investigation.Investigation results as follows: visual inspection was performed and the following damages were observed: the head restraint wire was cut/broken, thus confirming the reported complaint.The battery lock, front enclosure and bottom enclosure were also damaged.Based on the condition of the returned unit, the damages appear to have been due to wear and tear.During functional testing, a user advisory (ua) 27 (encoder fault, > 3000 rpm) was displayed.A defective integrated encoder gearbox was found to be the cause of the ua 27.No other issues were noted during functional testing.A review of the archive was performed and the ua 27 occurring during functional testing was also observed to have occurred on (b)(6) 2014.No other user advisory faults were observed on the reported event date of (b)(6) 2014.Based on the investigation, the parts identified for replacement were the top cover, battery lock, front enclosure, bottom enclosure and integrated encoder gearbox.In summary, the reported complaint of the damaged head restraint was confirmed during visual inspection and was found to be due to normal wear and tear.Functional testing resulted in a ua 27 fault which was also observed in the data archive on (b)(6) 2014.Based on the archive, no other ua faults occurred on the reported event date.Following service, including replacement of the damaged parts and defective integrated encoder gearbox, the device passed all testing criteria.
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