Model Number 100071 |
Device Problems
Shelf Life Exceeded (1567); Incorrect Or Inadequate Test Results (2456); High Test Results (2457)
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Patient Problems
No Consequences Or Impact To Patient (2199); No Known Impact Or Consequence To Patient (2692); Insufficient Information (4580)
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Event Date 04/09/2014 |
Event Type
malfunction
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Event Description
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Caller alleged discrepant inratio results.Results as follows: inratio: 6.5; lab :2.7; time between test: 10 minutes.Therapeutic range: 2-3.Using expired range: 2-3.Using expired strips.Caller reports that the meter was not in the correct mode when finger stick was performed, and "milking" of the finger occurred.
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Manufacturer Narrative
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Investigation pending device return.
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Manufacturer Narrative
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The product associated with the complaint was returned for investigation.The complaint was not confirmed during in-house investigation.Investigation of the returned meter using retain strips did not uncover any deficiencies.During thermometer sensing test, the heater plate thermistors failed to meet specification.Because the heater plate thermistors failed to meet spec, 'fi-14-036' was opened.Further investigation will be pursued under fi-11-036.Improper techniques and improper use of the meter were identified in the complaint.These cannot be ruled out as a possible root cause for the unexpected results.Additionally, the customer utilized expired inratio strips during testing.The customer's use of expired products cannot be ruled out as a possible root cause for the unexpected results.The manufacturing records for the lot were reviewed.The lot met specs and no non-conformances were documented.
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Manufacturer Narrative
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Statistical analysis of testing performed as part of an extended complaint failure investigation reference (b)(4) found there to be no significant difference in inr values between returned meters that failed the heating specification and meters that passed the heating specification.No further investigation will be pursued.Corrective action is not required at this time.
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Search Alerts/Recalls
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