A visual, dimensional and functional inspection of the product involved in the complaint could not be conducted since the product was not returned.A dhr (device history record) review could not be conducted since the lot number was not provided.The sample involved in the customer complaint was not returned for evaluation.However, an investigation was performed on material (780-24) from the production line.Based on the results of the dimensional analysis and the resistance evaluation analysis, no root cause can be identified since the tested parts were found within specification.In order to determine the root cause; the product involved in the complaint must be returned for investigation.The product ifu, states several warnings, not following any of these warnings could cause overheating the circuit that could generate a melted tubing.A corrective action cannot be applied since it is not possible to identify the defect reported and to investigate its root cause, in order to perform a proper investigation it is necessary to evaluate the sample involved on the incident.The customer complaint cannot be confirmed based only on the information provided.
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