Investigation findings: when the report was received, the qfi report was reviewed to obtain the sales and similar complaint info.Deroyal has sold (b)(4) cases of the finished good from 2012 to 2014.Similar reports were received from previous customer complaints and subsequent inventory evals.The finished good and lot number were reviewed to and raw material (b)(4), lot # 1160146 was identified.The product was supplied to deroyal by (b)(4) instrument supplies.The vendor was previously notified of issues with the identified lot number.The vendor has responded with a letter.Refer to the (b)(4) supplier letter attachment.Due to the previously identified issues with the product, deroyal initiated a recall for all finished good devices that contained the identified raw material and lot number.Correction: replacements have been provided.Root cause analysis: vendor: the root cause was determined to be mfg related issues on behalf of the supplier due to negligence of the qc, final inspection, and packaging personnel.Deroyal: (b)(4)- the clamps were purchased from a secondary vendor due to back order issue from the current supplier and were made to their specifications and not to deroyal's specifications.The (b)(4) personnel responsible for ordering parts failed to detect this issue, and when the part went on back order from the current supplier and the decision was made to have the buyers purchase the item from (b)(4).The qc personnel responsible for the incoming inspection failed to detect the clamps did not meet the specification.This was an oversight.Qc inspected the part through a visual inspection and was under the impression the missing pvc washer was not part of the design for the new supplier.
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