During communication with a steris account manager, the user facility stated there had been an event involving a fully loaded rack on the automatic transport system (ats).An employee initiated a pushing sequence to load the rack into the washer, however the process could not be completed as the rack was not correctly aligned on the ats conveyer.The employee then turned off the ats, and repositioned the rack into the washer.It was during this adjustment that the employee received the shoulder injury.Following notification of the event, a steris service technician arrived at the facility, evaluated the ats and noticed that the racks were drifting while loading into the washer.To resolve the issue, the technician leveled the conveyer legs and ensured the legs were locked into position.The technician tested the conveyer system, confirmed the unit was operating to specification and returned the unit to service.
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