It was reported that during set-up of the device for a cardiopulmonary bypass procedure, the user powered up the system in the morning, took a break and came back, the t-link screen was blank and would not power up.As a result, an alternate device was employed.The surgical procedure was completed successfully.There were no delays, no blood loss, or no adverse consequences to the patient.
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The reported complaint was confirmed.Per laboratory evaluation, the technician confirmed the reported issue.The power light came on but no display.The monitor was functional, booted successfully into windows xp.Using a flashlight, the technician could see the desktop display, so only the backlight failed.There were signs of excessive current draw on the power cable that connects to the backlight inverter board.Per electrical engineer assessment of the manufacturing specification document: the inverter is bumping up the voltage to 1200 volts at room temperature to light the display.The browning of the connector is expected due to the heat from the high voltage level and the connector is flame retardant.The melted wire is most likely a power shortage.The product will be sent to service to be brought to manufacturers specifications before being returned to the customer.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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