The hill-rom technician investigated and found the side rail was examined extensively both at the account and when it was brought back to the service center.No problems can be with side rail.There is no physical damage, it locks/latches properly, and the technician put more weight than necessary on it and still could not duplicate the alleged issue.The technician spoke with the nursing supervisor at the account who agreed that when incident occurred, the side rail may have not been up the latched completely before rolling the pt.Hill-rom representative spoke with the nursing supervisor to confirm that no injury occurred due to the pt fall.She stated the pt was not injured.This was a controlled fall and she believes the side rail was not latched properly.The bed was swapped for a known working bed due to the fall allegation.Based on this information, no further action is required.
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