"caller alleged imprecision with inratio meter.Results as follows:" first result 4.4 inr, second 1.5 inr (from same finger prick).Repeat done on different finger prick result 4.4 inr.Patient self tester's therapeutic range: 2-3.Caller reported that he had a discrepant result with the inratio test results; he was using expired test strips ordered from (b)(6).He was told when he called in previously not to use the expired strips and to discard them.He continued to use them and got a result of 4.4 inr; then tested with alere inratio strip lot 299623 and got 1.5 inr.Customer called back a third result of 4.4 inr which matched the initial result (again informed him not to use the expired strips) and advised him to see his physician.Patient called back on (b)(6) 2014 with his latest inratio result = 2.9.The customer stated that he looked into the side effects of the anti viral drug called famciclovir 500 mg tablets, and it would appear that this was the cause of the high inr reading not faulty test strips.Customer sent email on (b)(6) 2014; he tested again with a result of 2.0.
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It is indicated that product is not returning for evaluation.Since the product associated with the complaint was not returned, a review of in-house testing data was performed.Retain strip testing results met both accuracy and repeatability criteria.The products performed as expected an no product deficiencies were observed.Although the root cause analysis did not include return testing, improper techniques were identified in the complaint.These could not be ruled out as a cause of the unexpected results.The customer utilized expired strips during testing.The inratio testing strips lot number 299623 with strip code uu69c expired january 2014.Use of the product beyond the expiration date can result in errors or inaccurate results.The customer's use of expired products may have contributed to the unexpected results.The manufacturing records for the lot were reviewed.The lot met specifications and no non-conformances were documented.No further investigation will be pursued at this time.Based on the information available, there is no indication of a product deficiency.No corrective action is required at this time.
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