Model Number MODEL 100 |
Device Problem
Device Alarm System (1012)
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Patient Problem
No Patient Involvement (2645)
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Event Date 07/09/2014 |
Event Type
malfunction
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Event Description
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It was reported that during a training by the customer's staff, the autopulse platform stopped performing compressions and displayed a user advisory (ua) 8 (motor controller fault detected) message.The platform was power-cycled and the battery was changed but the message did not clear.No patient involvement was reported.No further information was provided.Please note that the date of event is unknown.Manufacturer has requested additional information from the customer; however, no additional information has been obtained.
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Manufacturer Narrative
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Zoll has not yet received the autopulse platform in complaint for investigation.A supplemental report will be filed if and when the product is returned and investigation has been completed.
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Manufacturer Narrative
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The autopulse platform in complaint was returned to zoll on 08/19/2014 for investigation.Investigation results as follows: visual inspection of the returned platform shows no damages to the platform.A review of the autopulse platform's archive was performed and the reported complaint of a fault 8 (motor controller fault detected) was confirmed.The archive data shows that multiple user advisory (ua) 8 faults occurred on the reported event date of (b)(6) 2014.Functional testing was performed and the reported issue of a ua 8 fault was verified.It was found that the bushing inside of the motor had slipped, which caused the drive train to be non-functional.Based on the initial investigation, the part identified for replacement was the drive train.In summary, the reported complaint of a ua 8 fault was confirmed based on the archive review and during functional testing.The fault was found to be due to the defective drive train.
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Manufacturer Narrative
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Further investigation was performed by zoll and indicated that the motor controller board was replaced to address the reported user advisory (ua) 8 (motor controller fault detected) fault.Based on the investigation, the parts identified for replacement were the drive train motor, the clutch plate and the motor controller board.In summary, the reported complaint of a ua 8 fault was found to be due to the defective motor controller board and the drive train motor.Upon replacement of all parts, the platform was re-evaluated through functional testing and passed all testing criteria.
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Search Alerts/Recalls
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