It was reported a hospital complained that 50 devices presented issue.In some devices the urine came out on the chamber, some devices presented the break in the pouch's weld, some devices when they try to open the valve the urine doesn't drop to the chamber and in other devices, the handle is hard to move.It was stated, the complainant doesn't have details about the hospital's complaint.This report is to encompass the urine came out of the chamber issue.
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Based on the available info, this event is deemed a reportable malfunction.There was no report of harm to the pt.It was stated, the device was removed or discontinued (it was discarded and a new one was placed.) additional info was received which stated, "we don't have anymore info about these cases.We just know that the 50 units (or more) presented issue, but we don't know how many units presented issue in the chamber, or in the handle, or in the pouch.The hospital doesn't have this info registered, but we orientated the hospital about the importance of registering complaints." the true root cause for the failure "the urine came out on the chamber" cannot be identified on the base of info received.Additionally, info was requested from supplier of bag.History records of manufacturing process have been checked for all mentioned batch.The results of review showed that all relevant tests performed during manufacturing process and final product release had been fulfilled and met the requirements.No nonconformity was registered during production process as well as packaging.All required tests have been performed according to requirements.No discrepancy has been detected during testing." complaint history 2013-(b)(6) 2014 was reviewed; the investigation of this issue was performed.No corrective action is required at the moment.No additional pt/event details have been provided to date.Should additional info become available, a follow-up report will be submitted.A return sample for eval is not expected.Note: there are (b)(4) cases associated with this device; therefore, a separate fda form 3500a has been generated to address the other (b)(4) cases.
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