Our examination of the returned unit indicated small amounts of black debris in the tubing and on some of the internal compressor head parts.We believed the debris was coming from our piston cup.We sent the returned tubing and a new piston cup to an outside lab (element materials technologies) to confirm if the material in the tubing was indeed coming from our piston cup.The lab analysis did in fact confirm that the black debris in the tubing was from the unit's piston cup.We next sent the returned tubing and a new piston cup to another outside lab (toxikon) to analyze the debris for toxicity.They conducted an agar diffusion test on both the tubing debris and the piston cup.The result indicated that after 48 hours there was no biological reactivity with the cell culture.Their final conclusion is that the residue in the tubing and the cup itself is not considered to have a cytotoxic effect.We believe that the piston cup prematurely degraded due to the fact that the compressor ingested some moisture.This would be an abnormal condition caused by improper use of the compressor or using the compressor in an improper environmental condition.Our complaint records lead us to believe that this type of improper use of our pump to be a rare incident.Based on this information and the fact that the piston cup material residue is not harmful we have elected nor to pursue this complaint any further than providing a replacing of the suspect unit.See scanned pages.
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