Results: evaluation of the returned product found the connector is not missing on the nurse call outlet of the alarm; however, it is loose.When the customer's nurse call cable is plugged into the receptacle and the cable is moved, the nurses call light toggles on and off.When the alarm is tested with a known working nurse call cable, the nurse call light does not come on.The alarm passes all other functional testing.There are cracks on the dust covers outside the battery compartment.The warning label is peeled off.There are scrapes on the front and back enclosures.See manufacture report 2020362-2014-00302 for nurse call cable report.(b)(4).
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