Picture received from the customer file was carefully reviewed.The sample presented a torn package.The device history record of the product with lot #02b1400691 was reviewed and was found that an ncmr was opened; (b)(6) rejection was due to damage during transit.The product was re-inspected and re-packed, however this type of defect is easily detected during the manufacturing of the product since it is verified at 100%.Additionally, per internal procedure, distribution center performs 100% inspection as well.Dhr shows that the product was packed and inspected according to our specifications.During the investigation it was found that component tfx-00354 (sheet foam) (b)(4) was used during the manufacturing process, this sheet foam was implemented to prevent damage to the product.Based on the picture provided, customer complaint is confirmed.Manufacturing and r&d departments are evaluating the current packaging design, a proposal of a new packaging material has been identified, therefore a process/design validation has been initiated.The involved production and quality personnel were informed about this complaint.
|