Picture received with the customer complaint file was carefully reviewed.The sample presented an open seal.This type of defect is easy to be defected during the manufacturing of the product since is verified at 100%.Additionally, per internal procedure, distribution center performs 100% inspection as well.Based on the picture provided, customer complaint is confirmed.Manufacturing and r&d departments are evaluating the current packaging design, a proposal of a new packaging material has been identified, therefore a process/design validation has been initiated.The involved production and quality personnel were informed about this complaint.
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