No visual or functional inspection can be performed since the device sample is not available for evaluation.The device history record (dhr) for lot#02b1400691 was reviewed was found that an ncmr was opened for damage during transit.Complete lot was inspected 100% visual inspection.The product was re-inspected and re-packed, however this type of defect is easy to detect during the manufacturing of the product since is verified at 100%.Additionally, per internal procedure, distribution center performs 100% inspection as well.Dhr shows that the product was packed and inspected according to our specifications.During investigation it was found that component tfx-000354 (sheet foam) batch (b)(4) was used during the manufacturing process, this sheet foam was implemented to prevent product damage.No conclusion can be established at this time based on the lack of device sample.It is necessary to evaluate the physical sample in order to perform a proper investigation.If the product sample becomes available this complaint will be re-opened.However, manufacturing and r&d departments are evaluating the current packaging design, a proposal of a new packaging method has been identified, and therefore a process/design has been initiated.Personnel involved in the manufacturing process have been notified on this issue.
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