A visual, functional, and dimensional inspection of the product involved in the complaint could not be conducted since the product was not returned.The device history record of batch number 02b1402461 was reviewed and no issues or discrepancies were found related to this complaint.No non conformance reports were originated for the lot in question that can be associated to the complaint reported.The dhr shows that the product was assembled and inspected according to our specifications.No corrective action can be established since the sample is not available to perform an investigation and determine the source of defect reported.This customer complaint can not be confirmed due to the lack of product sample to perform an investigation and determine the source of defect reported.If device sample becomes available at a later date this complaint will be re-opened.
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