The customer received questionable creatinine plus results for one patient sample from two cobas 8000 analyzers.The serial number for one of the cobas 8000 c701 analyzers was 1167-05.The serial number for the other cobas 8000 was not provided.The results from cobas 8000 #1 were -2.78, -2.29, -3.16, and -2.31.The results from cobas 8000 #2 were -2.35, -2.23, -2.13, and -2.77.When retested, the results were similar.No specific data was provided.The sample was sent to an external laboratory which reported a creatinine enzymatic result of 1.32.No units of measure were provided.Information concerning if any erroneous result was reported outside the laboratory or if the patient was adversely affected was requested, but was not provided.A specific root cause could not be identified.Additional information for further investigation was requested but was not provided.
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