The description of use by the user is in direct conflict with the instructions for use.The ice packs should not be used in direct contact with the user.A holster is provided to create an insulation barrier between the ice pack and tissue.Testing on the returned ice packs show that they remained flexible after 4 days in an 8f freezer.Typically, these ice packs will remain flexible to temperatures near 0f.Based on this information, we concluded that the frostbite was a result of improper application the product by the user that was stored at a temperature near 0f.
|