A review of information in the complaint file indicates this investigation was performed by a covidien international service center for the reported condition of; the power cable is burned.Therefore, this report will be based on pictures and information provided by the service center.Pictures in the report show damage to the area of the power cord where input power to the unit at the wall outlet shorted, emitting soot around the input ac pins, confirming the reported condition and identifying the root cause of failure.Power cords periodically require replacement due to age, usage and user damage.The service manual instructs the user to periodically inspect the power cords resistance to ensure its electrical safety.The power cord needs to be replaced to correct the problem.Product scd express was manufactured in 2007.The device history record was reviewed and all parameters and acceptance criteria were within specified limits when released.This information will be utilized for trending purposes to determine the need for corrective action.
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