A siemens field service engineer (fse) was dispatched to the customer's site.The fse evaluated the instrument and observed that the bulb on substrate module was damaged which prevented substrate from being primed through the lines.The fse repaired the bulb and the customer ran a decontamination.A water test was run to verify that there was no contamination in the instrument.The water test values were within acceptable ranges.After servicing, the customer ran the quality controls which were in range.During follow-up with the customer, the customer indicated that patient samples were running as expected.The cause of the delayed ipth result was due to a malfunction of the bulb on the substrate module.The instrument is performing according to the specifications.No further evaluation of this device is required.
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