Due to no product (or photo) being returned for evaluation, the reported balloon leakage was unable to be confirmed.Dhr review, complaint history analysis and manufacturing mitigations did not reveal any indications that a manufacturing nonconformance was the source of the complaint.Without the device returned for evaluation, visual inspection, functional testing and dimensional analysis were unable to be completed and therefore, the root cause of the failure is unable to be determined.During manufacturing, the device undergoes multiple inspections including balloon verification performed during the pleat and fold.During this process, the balloon is inflated.It would not have been possible to inflate the balloon if the observed damage was present at this stage.There are no sharp tools used during the pleat, fold, and form process.At the end of the pleat, fold, and form process the balloon covers are installed to protect both the crimp and inflation balloons from damage.In addition the balloon is leak tested after the balloon cover is installed.The observed leakage would have been detected at this point and the presence of the balloon cover ensures that the balloon remains protected from damage after the leak test is completed.The ifu and training manuals have been reviewed and no inadequacies have been identified with regards to warnings, contraindications, and the directions/conditions for the successful use of the device.Complaint histories for all reported events are reviewed against trending control limits on a monthly basis, and any excursions above the control limits are assessed and documented as part of this monthly review.No corrective or preventative actions are required at this time.
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