Conclusion: a device problem related to the user not following the manufacturer's instructions.Device not returned.The manufacturer followed up with the customers and further investigation suggested that the customer power the instrument off in the evening.When turning it back on the customer allowed between 30 to 60 minutes for the system to warm up.The customer was reminded to follow the operators manual to warm up the instrument up to 60 minutes.On (b)(6) 2014, the customer repeated the test using pc 21 panel (lot 2015-04-15) and the system the interpretation results matched with the api expected results.
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