It was reported to the manufacturer by the facility ((b)(6)), per the facility the cna rolled the resident to her left side to provide care.The resident was holding onto the rail so she didn't roll back.The rail came off the bed.The resident and rail fell to the floor.The resident landed on top of the rail.X-rays were performed on (b)(6) 2014 on the resident's whole left side of the body.The x-rays were performed at the facility.On (b)(6) 2014, another x-ray of the resident's left foot/ankle were taken and the resident has two broken toes.(b)(4) were entered into our system to retrieve the rail for eval in (b)(6).The rail was received at the (b)(6) on (b)(6) 2014, but the installation hardware was not returned with the rail.During the investigation, it was determined through photographs taken at the facility that the incorrect installation hardware was used.The half length rail should be attached with a bolt and nut, but the rails involved in the incident were actually attached with a pin.
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