The autopulse platform (s/n (b)(4)) was returned for evaluation.Visual inspection was performed and the following was observed: the encoder cover, front panel membrane, head restraint assembly were damaged.The battery partition cover was also found to be missing.From the condition of the platform, the damages appear to have been caused by normal wear and tear.The reported user advisory 45 (not at "home" position after power-on/restart) fault could not be duplicated during functional evaluation with multiple known, good batteries.The platform was run continuously with a test mannequin for 25 minutes with no faults observed.A review of the archive was performed and there were no reported user advisory 45 faults observed on or around the reported event date of (b)(6) 2014.Based on the investigation, the parts identified for replacement were the encoder cover, front panel membrane, head restraint assembly, and battery partition cover.In summary, the reported complaint could not be confirmed during functional evaluation.There were also no ua 45 faults observed in the archive on or around the reported event date.Following service, including replacement of the damaged and missing parts, the platform passed all testing criteria.
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